Website Privacy Policy

Last updated: August 1, 2026

The short version

1.Scope

[PA Power Technology, Inc.] ("PA Power", "we", "us") provides solar, battery storage and microgrid systems for homes and businesses. This policy explains how we handle personal information collected through:

• papower.com.au and our online quote, audit, distributor and installer forms;
• cookies, analytics and advertising technologies on this website;
• emails, calls, texts and messages you exchange with our sales and support teams.

It does not cover the SafePowerHems mobile app, which has its own policy: SafePowerHems App Privacy Policy. If you are both a website visitor and an app user, both policies apply to their respective activities.

2.Information we collect

We only collect what we need. The table below covers everything, including the categories used by California law.

Sensitive information we do not collect on this website

Our website forms are not designed to collect Social Security numbers, driver's license numbers, financial account or card numbers, precise geolocation, health information, biometric data, or information about race, religion, union membership, sexual orientation, or the contents of your private messages. Please do not enter this kind of information in a form or email.

If you apply for financing (for example a $0-upfront or loan option), credit and income information is collected and assessed directly by the financing provider under its own privacy policy and applicable financial privacy laws. We do not run credit checks through this website.

3.How we use it

• Answer your enquiry, and design, size, price and schedule a solar, battery or microgrid system.
• Prepare quotes, proposals, savings estimates and incentive or tax-credit eligibility information.
• Book site visits and consultations, and communicate about your project, installation, warranty and service.
• Coordinate with the installers, contractors, equipment suppliers, financing providers and utilities needed to deliver and interconnect your system.
• Review distributor and installer partnership applications.
• Operate, secure and improve the website, and prevent fraud, spam and misuse.
• Measure which ads, campaigns and pages generate enquiries, and improve our marketing.
• Send you information about our products and offers, where you have agreed or where the law allows.
• Keep business records and meet legal, tax, licensing, permitting and safety obligations.

We do not use your information to make decisions about you by purely automated means that would have a legal or similarly significant effect, and we do not profile you for those purposes.

4.Cookies, analytics & advertising

We use a tag manager (Google Tag Manager) to deploy the tools below. Google Tag Manager is a container: it does not collect personal information by itself, but it loads the tags that do.

Because these advertising tools share online identifiers with Google for cross-context advertising, some state privacy laws treat this as "sharing" or as a "sale" of personal information — even though no money changes hands and even though we do not sell customer lists. You can turn it off at any time: see Your Privacy Choices.

Global Privacy Control. If your browser or extension sends a Global Privacy Control (GPC) signal, we treat it as a valid request to opt out of sale/sharing and targeted advertising for that browser. We also honour browser-level cookie controls, although blocking all cookies may break parts of the site.

5.How we share

We do not sell your personal information for money. We share it only as described here:

Our service providers are permitted to use your information only to perform services for us, not for their own purposes.

6.Security

We use administrative, technical and organizational safeguards appropriate to the sensitivity of the information, including encrypted transmission (HTTPS), access controls and least-privilege access to our email and CRM systems, and staff confidentiality obligations. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. If a breach affecting your personal information occurs, we will notify you and the relevant authorities as required by applicable law.

7.Your privacy choices & rights

Turning off analytics and advertising

Use the "Your Privacy Choices" control in our website footer to opt out of analytics and advertising cookies, or send a GPC signal from your browser. Opting out does not change the website's core functionality.

Requests you can make

Wherever you live in Australia, you may ask us to:

• Know / access what personal information we hold about you, and how we use and disclose it;
• Correct information that is inaccurate;
• Delete information we no longer need;
• Get a copy of information you provided, in a portable format;
• Opt out of targeted advertising and of any sharing or sale of personal information.

How to make a request

• Email sales@papower.com.au with "Privacy Request" in the subject line;
• Call +61 3 9581 2098; or
• Write to PA Power, Attn: Privacy, 27 Glenvale Crescent Mulgrave VIC 3170

To protect your information we need to verify who you are, usually by matching two or more details against our records — we will never ask for more information than necessary. An authorized agent may submit a request on your behalf with written permission that we can verify. We will respond within 45 days, and will tell you if we need up to another 45 days.

If we decline your request, we will explain why, and you may appeal by replying to our decision or emailing sales@papower.com.au with "Appeal" in the subject line. We will respond to appeals within 60 days. If we deny the appeal, we will tell you how to contact your state Attorney General.

We will never deny you service, charge you a different price, or give you lower quality service because you exercised a privacy right.

Need this policy in an alternative accessible format, or help submitting a request? Contact us and we will assist.

8.State-specific notices

Victoria

The Privacy and Data Protection Act 2014 (Vic) applies to Victorian government agencies and their contracted service providers. It does not directly regulate private businesses like us — our handling of your personal information is regulated by the federal Privacy Act. If your complaint concerns a Victorian government agency's handling of your personal information, you can contact the Office of the Victorian Information Commissioner (OVIC). Health information in Victoria is separately covered by the Health Records Act 2001 (Vic), which does not apply to us as we are not a health service provider.

New South Wales

The Privacy and Personal Information Protection Act 1998 (NSW) applies to NSW government agencies, and the Health Records and Information Privacy Act 2002 (NSW) applies to health service providers. Neither directly regulates our handling of your personal information; the federal Privacy Act does. If your complaint concerns a NSW public sector agency, you can contact the Information and Privacy Commission NSW (IPC NSW).

Queensland

The Information Privacy Act 2009 (Qld) applies to Queensland government agencies only. Our handling of your personal information is regulated by the federal Privacy Act. If your complaint concerns a Queensland government agency, you can contact the Office of the Information Commissioner Queensland.

Other states and territories

Western Australia and South Australia currently have no specific privacy legislation. Tasmania (Personal Information Protection Act 2004), the Northern Territory (Information Act 2002) and the ACT (Information Privacy Act 2014) each have privacy legislation that applies to their own public sectors. Regardless of which state or territory you live in, your rights in relation to personal information we hold arise under the federal Privacy Act, and the choices in §7 are available to all Australian residents.

9.Children

Our website and services are intended for adults who own or manage property. We do not knowingly collect personal information from children under 16. If you believe a child has given us personal information, contact sales@papower.com.au and we will delete it.

10.Other websites & Australia scope

Our site links to third-party sites, app stores and social media pages that we do not control. Their privacy practices are their own; please review their policies.

PA Power website and services are directed to users in Australia, and information is processed in Australia. If you access the site from outside Australia, you understand your information will be transferred to and processed in Australia, which may have different data-protection rules than your own country.

11.Changes

We may update this policy. We will post the revised version here with a new effective date, and for material changes we will make the update prominent on the website.

12.Contact us